FAQs

Browsing Roberttos.com could not be any simpler. Our aim is to make finding the perfect item for you as straightforward and enjoyable as possible. You can explore our featured collections and add the desired items directly to your cart or save them for later. Should you wish to take a closer look simply click on the item to visit the product detail page, which also displays all color variations. When you have made your selection click on “Add to Cart". Once you are ready to complete your purchase, head to your cart at the top right-hand corner of the screen and click on “Checkout” to be led through the checkout process. If you have any questions, do not hesitate to contact us and our client service team will be happy to assist you further.

Once you are ready to complete your purchase, head to your cart at the top right-hand corner of the screen and click on “Checkout” to be led through the checkout process. If you have any questions, do not hesitate to contact us and our client service team will be happy to assist you further.

Once an order has been submitted, you will no longer be able to cancel it or modify it online. If you wish to cancel or modify your order please contact us making sure to reference the order number and the reference number of the new product(s) with which you wish to replace your existing order. Cancellations and modifications requested after shipping cannot be processed before the original merchandise is returned to us. You have up to 30 days from the delivery date to return or exchange your order.

Creating a Robertto’s account allows you to:

• Save your details to expedite checkout.
• Save the contents of your cart for later.
• Access your orders history.
• Manage your saved items.
• Discover recommended items.

Roberttos.com accepts the following forms of payment:

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Mastercard
• PayPal
• Shop Pay
• Visa

Please note that in order to process payments safely and efficiently, the billing address must match the address on the credit card statement.

The transaction will be charged to your credit card only after your card details have been verified and after we have received credit authorization, confirmed the availability of your item, and have prepared your order for shipping.

Only one form of payment can be accepted per order. Should you wish to use multiple payment methods, you will have to create a new order for each payment method.

You will not be charged sales tax on all orders delivered to and within the US.

We offer complimentary ground shipping with USPS on all US orders. Orders are usually processed the next business day and delivery time is usually between 2 to 4 business days. During checkout you can also choose expedited shipping for an additional $15 charge. Expedited orders are usually shipped with either FedEx, UPS or DHL. Orders are usually processed the next business day and delivery time is usually between 1 to 2 business days.

Robertto’s is able to ship orders to any valid shipping address.

At present, we are only able to ship to one address per order. To arrange delivery to multiple addresses, please place a separate order for each location.

While we are able to ship orders to any valid address, we highly recommend against shipping to P.O. Boxes. If you must select a P.O. Box as your shipping address, we can not be held liable for missing orders if they are marked as delivered by USPS. In addition, please note that delivery to a P.O. Box will not be accepted for the expedited delivery option as the courier will require the recipient’s signature upon delivery.

Expedited orders will require a signature upon delivery.

A tracking number will be provided for all orders via a shipping confirmation email, which will be sent to the client upon processing and dispatch of their order.

Orders dispatched through our complimentary ground shipping service with USPS are usually processed the next business day and delivered within 2 to 4 business days. Orders dispatched through our expedited shipping service are usually processed the next business day and delivered within 1 to 2 business days.

We are proud to offer a hassle-free returns & exchange policy. All purchases made through Roberttos.com can be exchanged or returned for a full refund as long as the merchandise is in its original condition. Merchandise must be returned within 30 days from the date of delivery. Should you wish to return your order pleasecontact usto request a return label.

Returns or exchanges requested after shipping cannot be processed until the original merchandise is returned to us.

We do not accept returns or refunds on customized orders and on used or altered merchandise. We reserve the right to refuse return of any merchandise that does not meet the above return requirements.

We are proud to offer a hassle-free returns & exchange policy. All purchases made through Roberttos.com can be exchanged or returned for a full refund as long as the merchandise is in its original condition. Merchandise must be returned within 30 days from the date of delivery. Should you wish to return your order pleasecontact usto request a return label.

Refunds are usually processed within 1-2 business days of receipt of the returned merchandize. Refunds can only be issued in the same form as was utilized for payment. Please be aware that after a refund has been processed, it may take up to 3-5 business days to reflect in your account. A confirmation email will be sent once your account has been credited.

Shipping charges incurred at the time of purchase, if any, are non-refundable.

We are proud to offer a hassle-free returns & exchange policy. All purchases made through Roberttos.com can easily be exchanged as long as the merchandise is in its original condition. Merchandise must be returned within 30 days from the date of delivery. Should you wish to exchange your purchased items pleasecontact usto request a return label.

We are proud to offer a hassle-free returns & exchange policy. All purchases made through Roberttos.com, including gifted items, can easily be returned or exchanged as long as the merchandise is in its original condition. However, for gifted items refunds may only be issued to the same credit or debit card used in the original transaction. Merchandise must be returned within 30 days from the date of delivery. Should you wish to return or exchange your gifted items pleasecontact usto request a return label.

Unless specified otherwise, all products featured in our collections on Roberttos.com are available for online purchase subject to availability for immediate shipping. For out of stock items or items in backorder, you have the option to pre-order these items by joining the priority waiting list. Pre-order products will be marked as "Available for pre-order". For such items, you will be asked to acknowledge that you understand you are purchasing a product that will be delivered at a later date. When you place an order for a pre-order item, you will be automatically placed on the priority waiting list, allowing you to be among the first to receive your selection as soon as it becomes available. While we do our best to provide anticipated release dates for pre-order items, both on the product detail page and during the checkout process, pre-order items may arrive sooner or later than the anticipated release date. Your credit card will be charged immediately to confirm your pre-order and to ensure your place on the priority waiting list.

Roberttos.com clients are free to purchase as many items as they want subject to stock availability.

Unless a specific product is discontinued, our out of stock items will usually be in backorder. You have the option to pre-order these items by joining the priority waiting list. Pre-order products will be marked as "Available for pre-order". For such items, you will be asked to acknowledge that you understand you are purchasing a product that will be delivered at a later date. When you place an order for a pre-order item, you will be automatically placed on the priority waiting list, allowing you to be among the first to receive your selection as soon as it becomes available. While we do our best to provide anticipated release dates for pre-order items, both on the product detail page and during the checkout process, pre-order items may arrive sooner or later than the anticipated release date. Your credit card will be charged immediately to confirm your pre-order and to ensure your place on the priority waiting list.

We understand that our clients do not want to miss out on the items they love. As such, we offer you the opportunity to pre-order new items that are currently in production or sold out items that are in backorder. When you pre-order one of these items, you will be automatically placed on the priority waiting list, allowing you to be among the first to receive your selection as soon as it becomes available.

There may come a time when your Robertto's pocket square requires cleaning, and should this happen, we would always recommend sending it to a professional dry cleaning service. Ensure you direct the cleaners to pay close attention to the hand-rolled hems, which should never be pressed. As well as this, do take care to remember that silk may be damaged by contact with water.