Product care
Which products are available for purchase on Roberttos.com?
Unless specified otherwise, all products featured in our collections on Roberttos.com are available for online purchase subject to availability for immediate shipping. For out of stock items or items in backorder, you have the option to pre-order these items by joining the priority waiting list. Pre-order products will be marked as "Available for pre-order". For such items, you will be asked to acknowledge that you understand you are purchasing a product that will be delivered at a later date. When you place an order for a pre-order item, you will be automatically placed on the priority waiting list, allowing you to be among the first to receive your selection as soon as it becomes available. While we do our best to provide anticipated release dates for pre-order items, both on the product detail page and during the checkout process, pre-order items may arrive sooner or later than the anticipated release date. Your credit card will be charged immediately to confirm your pre-order and to ensure your place on the priority waiting list.
How many units of each product may I purchase on Roberttos.com?
Roberttos.com clients are free to purchase as many items as they want subject to stock availability.
What should I do if an item I want is unavailable?
Unless a specific product is discontinued, our out of stock items will usually be in backorder. You have the option to pre-order these items by joining the priority waiting list. Pre-order products will be marked as "Available for pre-order". For such items, you will be asked to acknowledge that you understand you are purchasing a product that will be delivered at a later date. When you place an order for a pre-order item, you will be automatically placed on the priority waiting list, allowing you to be among the first to receive your selection as soon as it becomes available. While we do our best to provide anticipated release dates for pre-order items, both on the product detail page and during the checkout process, pre-order items may arrive sooner or later than the anticipated release date. Your credit card will be charged immediately to confirm your pre-order and to ensure your place on the priority waiting list.
What is the priority waiting list?
We understand that our clients do not want to miss out on the items they love. As such, we offer you the opportunity to pre-order new items that are currently in production or sold out items that are in backorder. When you pre-order one of these items, you will be automatically placed on the priority waiting list, allowing you to be among the first to receive your selection as soon as it becomes available.
How do I care for my Robertto’s products?
There may come a time when your Robertto's pocket square requires cleaning, and should this happen, we would always recommend sending it to a professional dry cleaning service. Ensure you direct the cleaners to pay close attention to the hand-rolled hems, which should never be pressed. As well as this, do take care to remember that silk may be damaged by contact with water.