Returns & exchanges

What is Robertto’s returns & exchange policy?

We are proud to offer a hassle-free returns & exchange policy. All purchases made through Roberttos.com can be exchanged or returned for a full refund as long as the merchandise is in its original condition. Merchandise must be returned within 30 days from the date of delivery. Should you wish to return your order pleasecontact usto request a return label.

Returns or exchanges requested after shipping cannot be processed until the original merchandise is returned to us.

We do not accept returns or refunds on customized orders and on used or altered merchandise. We reserve the right to refuse return of any merchandise that does not meet the above return requirements.

How do I return an item?

We are proud to offer a hassle-free returns & exchange policy. All purchases made through Roberttos.com can be exchanged or returned for a full refund as long as the merchandise is in its original condition. Merchandise must be returned within 30 days from the date of delivery. Should you wish to return your order pleasecontact usto request a return label.

How long does it take for a refund to be issued?

Refunds are usually processed within 1-2 business days of receipt of the returned merchandize. Refunds can only be issued in the same form as was utilized for payment. Please be aware that after a refund has been processed, it may take up to 3-5 business days to reflect in your account. A confirmation email will be sent once your account has been credited.

Are delivery charges refundable?

Shipping charges incurred at the time of purchase, if any, are non-refundable.

How do you exchange an item with Roberttos.com?

We are proud to offer a hassle-free returns & exchange policy. All purchases made through Roberttos.com can easily be exchanged as long as the merchandise is in its original condition. Merchandise must be returned within 30 days from the date of delivery. Should you wish to exchange your purchased items pleasecontact usto request a return label.

Can I exchange or return an item gifted to me by someone else?

We are proud to offer a hassle-free returns & exchange policy. All purchases made through Roberttos.com, including gifted items, can easily be returned or exchanged as long as the merchandise is in its original condition. However, for gifted items refunds may only be issued to the same credit or debit card used in the original transaction. Merchandise must be returned within 30 days from the date of delivery. Should you wish to return or exchange your gifted items pleasecontact usto request a return label.